Cancellation policy

You can cancel an item at any time until its delivery date and time are confirmed. This includes while we are waiting to confirm it, and while a new time is being agreed. There is no charge, and any payment you made is refunded.

Once a delivery date is confirmed, you can still cancel the item yourself until 8:00 PM (India time) on the day before that date. There is no charge, and any payment is refunded.

After that cut-off, we may already be preparing your order, so you cannot cancel it in one step. You can send us a cancellation request instead, with your reason. We review it and tell you the decision. If we approve it, the item is cancelled and refunded. If we do not, your order goes ahead as planned.

• Open the order in your account.
• Choose the item you want to cancel, and select Cancel.
• Pick a reason and add a short note, so we can improve.

An order with several items is handled item by item. Cancelling one item does not cancel the others.

We may cancel an item if we cannot fulfil it, or if you and we cannot agree on a delivery time. If a proposed or suggested time gets no reply for 7 days, the item is cancelled automatically. In each case we tell you, and any payment you made for the item is refunded in full.

You can ask to return an item within 7 days of it being completed. An item is completed once it has been delivered and, where fitting was booked, fitted.

Tell us why when you ask. The reasons you can choose from are:

• The item arrived damaged.
• The item is defective or not working.
• You received the wrong item.
• Parts or accessories are missing.
• It does not match the description or photos.
• It does not fit your car.
• Poor quality.
• Installation did not work out.
• You no longer need it.
• Something else.

Add a short description of what is wrong, and photos if they help. We review every request. If we approve it, we update our records and refund you. If we decline it, we tell you why.

A refund goes back to the way you paid. The amount refunded is shown on your order and on your return. How soon it reaches you depends on your bank or payment provider, and it can take a few working days.

If you paid for several items together, only the item you cancelled or returned is refunded. The rest of your order is not affected.

You can raise a help request on any order from your account, or write to us at support@cavato.in. Please include your order number.

See also our Terms and conditions.